About

Small Business Compliance Survey

We appreciate you taking the time to complete this survey. It should only take a few minutes, and your feedback will help us better understand the compliance challenges faced by South African small businesses. The insights you provide will help shape practical solutions designed to make legal compliance simpler and more accessible. As a thank you for participating, you’ll automatically be entered into a lucky draw to win a R500 Takealot voucher.

Your responses will be treated confidentially and used for research purposes. Individual responses will never be shared with third parties.

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Getting to know you.

Please help us understand a bit more about your business!

What best describes your business?*

Sole Proprietor

Freelance / Consultant

Partnership

Registered Business (PTY) LTD

Non-Profit

Other

How many employees do you have?*

Just me

1 - 5

6 - 20

21 - 50

50 +

How long has your business been operating?*

Less than 1 year

1 - 3 years

4 - 10 years

More than 10 years

Does your business have a website?*

Yes

What do you already know?

When it comes to legal compliance for businesses in South Africa, there are no right or wrong answers. We're simply interested in understanding what South African business owners know, and where they may need additional support.

Before today, had you heard of the Protection of Personal Information Act (POPIA)?*

Yes

Do you know whether your business is legally required to comply with POPIA?*

Yes

Before today, had you heard of the Promotion of Access to Information Act (PAIA)?*

Yes

Have you ever prepared a PAIA Manual for your business? (Also known as a Section 51 Manual)*

Yes

Which of the following documents does your business currently have?*

PAIA Manual

Website Terms & Conditions

Refund Policy

Website Cookie Policy

POPIA Compliance Documents

None of the Above

Not Sure

Your Experience with Compliance

Running a business means juggling many responsibilities, and compliance often falls to the bottom of the list. Tell us about your experience, confidence levels and any challenges you've faced when trying to keep your business compliant.

How confident are you that your business is fully compliant with South African privacy and information laws?*

Very confident

Somewhat confident

Unsure

Not very confident

Not confident at all

Have you ever worried that your business might not be meeting legal compliance requirements?*

Frequently

Occasionally

Rarely

Never

Thinking about Business Compliance, which statement best describes you?*

I handle compliance myself

My accountant helps

My attorney helps

Someone else helps

Nobody is currently handling it

What is the biggest reason you have not completed all compliance requirements?*

Too expensive

Too complicated

Don't know what's required

Haven't had the time

Don't think it's necessary

Not relevant, I am compliant.

Other

Finding the Right Solution

Compliance doesn't have to be complicated or expensive. We're interested in learning what type of support would be most valuable to small business owners and what you would be willing to pay for it.

If a service provided all required compliance documents for your business, how interested would you be?*

Extremely interested

Very interested

Somewhat interested

Not interested

Which would be most appealing to be compliant?*

DIY Templates

Templates plus instructions

Documents completed for me

Documents completed plus regular compliance reminders

How much would you realistically expect to pay for a package that includes: POPIA Data Protection Policy, PAIA Manual, Privacy Policy, Legal Disclaimer Policy, End User Terms and Conditions, Refund Policy*

R500 - R999

R1000 - R1499

R1499 - R2500

More than R2500

If all of the above were prepared for your business and delivered within 48 hours, would you pay R1,000?*

Definitely yes

Probably yes

Maybe

Probably not

Definitely not

Which of the following factors would increase your confidence in purchasing a compliance package? (Select all that apply)*

The documents are generated using information provided by my business

The documents are based on legal content vetted by a South African law firm

The package includes all major compliance documents in one place

The documents can be delivered within 48 hours

The process is completed entirely online

Ongoing support and guidance is available if needed

Positive customer reviews and testimonials

Affordable pricing

Which ONE of the following would be the most important factor when choosing a compliance service?*

Affordable pricing

Documents based on legal content vetted by a South African law firm

Fast turnaround time

Simplicity and ease of use

Ongoing support

Having all compliance documents included in one package

Receiving documents prepared using my business information

Reputation of the provider

If a compliance package provided completed documents generated using your business information and based on legal content vetted by a South African law firm, how would this affect your likelihood of purchasing?*

Much more likely to purchase

Somewhat more likely to purchase

Makes no difference

Somewhat less likely to purchase

Much less likely to purchase

One Last Step...

Thank you for helping us better understand the compliance challenges facing South African small businesses. Before you submit your survey, please let us know if you'd like to receive our FREE 30-Point Small Business Compliance Checklist, survey results and future updates about compliance services and resources.

Name*

First Last

Email Address*

Enter Email Confirm Email

Contact Number

(optional)

Business Name*

How did you find out about our survey?

Prize Draw Entry*

I would like to be entered into the lucky draw for the R500 Takealot Voucher and understand that I may be contacted if I am selected as the winner.

Free Small Business Compliance Pack

Yes! Email me the FREE 30-Point Small Business Compliance Checklist, a summary of the survey findings, practical compliance tips and occasional updates from Legal Compliance. I understand that I can unsubscribe at any time.